FitSM is a free standard family for lean and pragmatic IT service management.
In the area of personal certification FitSM, the
FitSM Expert role certificate is awarded.
In combination with the interdisciplinary training
AMS 19011 as ICO auditor for management systems the role certificate
FitSM Auditor can be obtained.
The following certificates must be submitted to receive the ITEMO FitSM Expert role certificate.
ITEMO FitSM Expert
ITEMO FitSM Advanced SOC
ITEMO FitSM Advanced SPD
For the recognition of certificates from other organisations - e. g. TÜV SÜD - please read the notes in our FAQs at the end of this page.
The FitSM Foundation Certificate is aimed at all employees of an organization involved in the provision and delivery of IT services. Prior to the Foundation Examination, we recommend attending a training course at an ICO-accredited training organization.
At the FitSM Advanced Level, the essential knowledge about the various roles and processes in a service management system is imparted. Both advanced certificates are a prerequisite for the expert level. FitSM Expert certification is primarily aimed at both internal and external consultants.
FitSM Advanced SOC (Service Operation and Control) and FitSM Advanced SPD (Service Planning and Delivery) the respective multiple-choice examinations must be passed successfully.
30 Multiple Choice questions with 4 possible answers, where only one answer is correct.
21 of 30
Each completely correctly answered question gives one point. If the questions are answered incorrectly, there are zero points, but no deduction of points. A question is considered to have been answered incorrectly if a wrong answer or no answer has been checked.
Successful completion of the multiple-choice exam is a prerequisite for obtaining the FitSM Foundation exam certificate.
20 Multiple Choice questions with 4 possible answers, where only one answer is correct.
13 of 20
Each completely correctly answered question gives one point. If questions are answered incorrectly, there are 0 points, but no deduction of points. A question is considered to have been answered incorrectly if a wrong answer or no answer has been checked.