ITEMO Certification for Persons in FitSM
FitSM is a free family of standards for lean and pragmatic IT service management. The FitSM Expert role certificate will be awarded in the area of FitSM certification of persons. The role certificate FitSM Auditor can be obtained in combination with the interdisciplinary training AMS 19011 as ICO auditor for management systems.
In order to receive the ITEMO FitSM Auditor role certificate, the following certificates must be submitted:
- Role certificate
- ITEMO FitSM Expert
- Test Certificates
- AMS 190011 Professional
- ITEMO FitSM Expert
To recognise certificates from other organisations - e.g. TÜV SÜD - please read the notes in our FAQs at the bottom of this page.
The following certificates must be submitted to receive the ITEMO FitSM Expert role certificate.
- Test Certificates
- ITEMO FitSM Expert
- ITEMO FitSM Advanced SOC
- ITEMO FitSM Advanced SPD
To recognise certificates from other organisations - e.g. TÜV SÜD - please read the notes in our FAQs at the end of this page.
The FitSM Foundation certificate is aimed at all employees in an organization who are involved in the provision and delivery of IT services. Prior to the foundation examination, we recommend attending a training course at an ICO-accredited training organization.
At the FitSM advanced level, essential knowledge about the various roles and processes in a service management system will be imparted. Both advanced certificates are a prerequisite for taking the expert level. FitSM Expert certification is primarily aimed at both internal and external consultants.
* The FitSM Expert Bridge provides a lateral entry for ITIL Expert Certified Persons (no FitSM Foundation and Professional certificates are required)
Free of charge and no obligation Register
FitSM Expert
Successful completion of the multiple-choice exam is a prerequisite for obtaining the FitSM Expert exam certificate.
- Language:
- German/English
- Duration:
- 75 minutes
- Format:
- 40 multiple choice questions with 6 possible answer options, where only one answer option is correct.
- Min. points:
- 70 percent of the possible points
One point is awarded for each correct answer. One point will be deducted for each incorrect answer, although less than zero points per question cannot be awarded.
- Start of training
- Both FitSM Advanced Certificates
- Start of examination
- Training certificate issued by a training organisation accredited by ICO or TÜV SÜD regarding attending the training courses.
FitSM Advanced
The respective multiple-choice examinations must be passed successfully in order to obtain FitSM Advanced SOC (Service Operation and Control) and FitSM Advanced SPD (Service Planning and Delivery).
- Language:
- German/English
- Duration:
- 60 minutes
- Format:
- 30 Multiple Choice questions with 4 possible answer options, where only one answer option is correct.
- Min. points:
- 21 of 30
Each completely correctly answered question is awarded one point. Any question answered incorrectlyis awarded zero points, but no points are deducted. A question is considered to have been answered incorrectly if a wrong answer or no answer has been checked.
- Start of training
- ITEMO FitSM Foundation
- Start of examination
- Training certificate of a training organisation accredited by ICO or TÜV SÜD regarding attending the training .
FitSM Foundation
Successful completion of the multiple-choice exam is a prerequisite for obtaining the FitSM Foundation exam certificate.
- Language:
- German/English
- Duration:
- 30 minutes
- Format:
- 20 Multiple Choice questions with 4 possible answers, where only one answer is correct.
- Min. points:
- 13 of 20
Each completely correctly answered question is awarded one point. Any questions answered incorrectly are awarded 0 points, but no points are deducted. A question is considered to have been answered incorrectly if a wrong answer or no answer has been checked.
None. However, we recommend attending a training course at an ICO-accredited training organization prior to the Foundation exam.
Important note:
This priceliste is solely for business customers. All prices plus VAT.
Do you have any questions? Send us an Email to office@ico-cert.org
