FitSM is a free family of standards for lean and pragmatic IT service management.
The FitSM Expert role certificate will be awarded in the area of FitSM certification of persons. The role certificate FitSM Auditor can be obtained in combination with the interdisciplinary training
AMS 19011 as ICO auditor for management systems.
The following certificates must be submitted to receive the ITEMO FitSM Expert role certificate.
ITEMO FitSM Expert
ITEMO FitSM Advanced SOC
ITEMO FitSM Advanced SPD
To recognise certificates from other organisations - e.g. TÜV SÜD - please read the notes in our FAQs at the end of this page.
The FitSM Foundation certificate is aimed at all employees in an organization who are involved in the provision and delivery of IT services. Prior to the foundation examination, we recommend attending a training course at an ICO-accredited training organization.
At the FitSM advanced level, essential knowledge about the various roles and processes in a service management system will be imparted. Both advanced certificates are a prerequisite for taking the expert level. FitSM Expert certification is primarily aimed at both internal and external consultants.
* The FitSM Expert Bridge provides a lateral entry for ITIL Expert Certified Persons (no FitSM Foundation and Professional certificates are required)
The respective multiple-choice examinations must be passed successfully in order to obtain FitSM Advanced SOC (Service Operation and Control) and FitSM Advanced SPD (Service Planning and Delivery).
30 Multiple Choice questions with 4 possible answer options, where only one answer option is correct.
21 of 30
Each completely correctly answered question is awarded one point. Any question answered incorrectlyis awarded zero points, but no points are deducted. A question is considered to have been answered incorrectly if a wrong answer or no answer has been checked.
Successful completion of the multiple-choice exam is a prerequisite for obtaining the FitSM Foundation exam certificate.
20 Multiple Choice questions with 4 possible answers, where only one answer is correct.
13 of 20
Each completely correctly answered question is awarded one point. Any questions answered incorrectly are awarded 0 points, but no points are deducted. A question is considered to have been answered incorrectly if a wrong answer or no answer has been checked.