In order to receive the ITSM 20000 Professional examination certificate, you must successfully pass the multiple-choice examination.
- ISO/IEC 20000-1:2018
- 75 minutes
- 50 Multiple Choice questions; two to six possible answers; one, several or all of which may be correct.
- Min points:
- 33 from 50
Each completely correctly answered question gives one point. If questions are answered incorrectly, 0 points are given(but no points are deducted). A question is considered to have been answered incorrectly if a wrong answer is marked or not all the correct answers have been checked.