ICO Certification for Persons ITSM 20000
The ICO ITSM Service Manager according to ISO/IEC 20000:2018 role certificate is awarded in the field of personal certification ITSM 20000. The role certificate ICO ITSM Auditor according to ISO/IEC 20000:2018 can be achieved in combination with the interdisciplinary training AMS 19011 to become an ICO auditor for management systems.
In order to receive the ICO ITSM Auditor role certificate according to ISO/IEC 20000:2018, the following certificates must be submitted:
- Role certificate
- ICO ITSM Service Manager according to ISO/IEC 20000
- Certificate
- ICO AMS 19011 Professional (version 19011:2011 or 19011:2018)
In order to recognise certificates from other organisations - e.g. TÜV SÜD - please read the notes in our FAQs at the bottom of this page.
The following certificates must be submitted in order to obtain the ICO Service Manager according to ISO/IEC 20000:2018 role certificate.
- Test Certificates
- ICO ITSM 20000 Professional (version 20000:2011 or 20000:2018)
- ICO ITSM 20000 Foundation (version 20000:2011 or 20000:2018)
In order to recognise certificates from other organisations - e. g. TÜV SÜD - please read the notes in our FAQs at the bottom of this page.
Subject-specific training in the field of ITSM 20000 is divided into two training steps. In the first step, the ICO ITSM 20000:2018 Foundation certificate can be obtained after passing the exam. In the second step, after passing the exam, one receives the ICO ITSM 20000:2018 Professional certificate. Prior to the exam, we recommend attending a training course at an ICO-accredited training organization.
For the role certificate ICO ITMS Service Manager according to ISO/IEC 20001:2018, you need both exams.
Free of charge and no obligation Register
ITSM 20000:2018 Professional
In order to receive the ITSM 20000 Professional examination certificate, you must successfully pass the multiple-choice examination.
- Version:
- ISO/IEC 20000-1:2018
- Language:
- German/English
- Duration:
- 75 minutes
- Format:
- 50 Multiple Choice questions; two to six possible answers; one, several or all of which may be correct.
- Min points:
- 33 from 50
Each completely correctly answered question gives one point. If questions are answered incorrectly, 0 points are given(but no points are deducted). A question is considered to have been answered incorrectly if a wrong answer is marked or not all the correct answers have been checked.
- Start of training
- None - However, it is recommended to hold the ICO ITSM 20000 Foundation Certificate before attending the ICO ITSM 20000 Professional Training.
- Start of test
- None - However, we recommend holding the ICO ITSM 20000 Foundation Certificate and attending a training course at an ICO accredited training organisation.
To recognise certificates from other organisations - e.g. TÜV SÜD - please read the notes in our FAQs at the bottom of this page
ITSM 20000:2018 Foundation
In order to receive the ITSM 20000 Foundation Examination Certificate, you must have successfully passed the multiple-choice exam.
- Version:
- ISO/IEC 20000-1:2018
- Language:
- German/English
- Duration:
- 45 minutes
- Format:
- 30 Multiple Choice questions; with two or three possible answers, one, two or all three of which may be correct.
- Min points:
- 20 of 30
Each completely correctly answered question gives one point. If questions are answered incorrectly, 0 points are given (but no points are deducted). A question is considered to have been answered incorrectly if a wrong answer is marked or not all of correct answers have been checked.
None. However, we recommend attending a training course at an ICO-accredited training organization prior to the Foundation exam.
Important note:
This priceliste is solely for business customers. All prices plus VAT.
Do you have any questions? Send us an Email to office@ico-cert.org
FAQ Frequently Asked Questions
- If you already have Foundation certificate in ITSM according to ISO/IEC 20000 of the TÜV SÜD, you can attend an ICO ITSM 20000 Professional training course at an approved ATO. After passing the exam, you are a certified ICO Service Manager according to ISO/IEC 20000:2018.
- If you already have the certificate of the TÜV SÜD IT Service Manager according to ISO/IEC 20000, you can start directly with the AMS 19011 training (Foundation & Professional). After passing the professional examination, you are a certified ICO ITSM Auditor according to ISO/IEC 20000:2018.
- If you already have an Auditor certificate in ISMS according to ISO/IEC 27001 or Qualitätmanagement auditor QMA-TÜV in ISO 9001 of the TÜV SÜD, then your certification such as an AMS 19011 Professional certification (incl. Foundation)will be recognised.
Please note:
An applicant who does not have an ICO examination certificate shall not be entitled to have an ICO role certificate issued on the basis of certificates from other organisations certifying persons.
If you are in possession of a personal certificate from another testing organisation, you can apply for it to be recognised by us. Please do not hesitate to contact us. The informal application should contain the following information:
- The examination certificate with your name
- The contents of the training and the examination
- The version of the tested standard
- Information about the duration of the training and examination procedure
- The training organisation where you will attend the training
Please note:
- An applicant who does not have an ICO examination certificate shall not be entitled to have an ICO role certificate issued on the basis of certificates from other organisations that certify individuals.
- The certificate as proof of ITSM 20000 must show that leastwise the version ISO/IEC 20000:2011 has been tested. A fee of 50 euros is charged for processing an application to recognise a certificate.
