The curricula and exam questions are fundamentally new developments. Our experienced team of experts and the Audit Committee ensure that tried and tested skills are maintained and mistakes and shortcomings in other qualification programmes are avoided. This means learning from experience in order to be able to offer an optimal training and examination concept for all participants.
In addition to the usual paperbased tests, there will also be online tests in the future. The safe and comfortable way of taking the exams gives training companies the opportunity to offer new training concepts.
The separation of training and examination allows the examiners to decide whether they want to write the exam immediately after the training or later in order to be able to take their own individual time for recapitulation. Other plus points: the participants can take the exams in their usual environment and no one has to return to the training location for any necessary checks.
Good service is important to us!
We not only test, but we also live the service concept. We also demand this from our service providers and check them accordingly.
If you have a question, we will usually answer it within 24 hours. The best way to communicate is via Twitter. Other training organisations and trainers will then also benefit from this, for whom the answer could be interesting.
If you have less general questions, also by e-mail. Then we can forward your request to the right contact persons at our company who will answer your questions reliably. We look forward to hearing from you!
Measurement, evaluation and continuous improvement
With our fraud prevention and improvement system, we will review the existing data and initiate our continuous improvement - no one is perfect, not even our audit questions.
We guarantee you that we will continuously improve - in close consultation with you and the candidates. For example, we will respond to the following events:
A question is often answered incorrectly across all training organisations and trainers, although the examining board thinks it is correct. As a rule, the consequence will be that this question will be deleted from the catalogue or the question will be revised. In certain circumstances, we may point out to training organisations and/or trainers that the standard to be imparted provides for a specific exception or regulation, which some trainers may not have addressed. In this way, training organisations and trainers have the opportunity to communicate the norm even better to participants at these points in the future.
In the case of a training organisation or a trainer, a certain question or questions from a certain sub-area are answered again and again in a way that differs massively from the average. In this case, we will inform the organisation or trainer that there may be an error in the training documents or in the understanding of the organisation and trainer, so that all participants have the chance to improve.
Make a complaint! Suggestions for improvement from customers
Yes, complaints are the most important feedback we can get. We therefore ask you to make extensive use of constructive criticism on this occasion!
Send us an e-mail to: or tweet us at to submit your complaint or suggestions for improvement. We will examine them in detail and, of course, we will respond to them.
If the complaint relates to an examination or a specific examination question and this was the decisive question in order to pass or not to pass, we will in any case give you or your customer a fair response and, even with the slightest suspicion that there was a good reason for this criticism, we will allow you or your customer to have a reduced or even free second examination.